1) Approximately how frequently have you used a TV/VCR repair shop?

Never Once a year Twice a Year Once a Month No opinion

2) What item did you last have repaired by a TV/VCR repair shop?

Television VCR Cam-corder Stereo

Other

3) Was it repaired in a timely fashion?

Sooner than promised On time Later than promised

I picked it up because they had it too long.

4) Was the bill what you expected?

It was less than expected It was the same amount that I was quoted

It was more than I was quoted

5) Would you recommend your last service experience?

Yes No

6) What service center did you last use?

7) How long of a warranty did you receive on the service?

30 days 60 days 90 days don't know / didn't get one

8) What was the final total of your bill?

9) Did you have to return your unit because it failed to perform as expected?

No Yes

10) Were satisfied with your repair experience?

No Yes

 

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